Returns Information

Refund Policy for Domestic Customers booking online:

Should you exercise your right to cancel the Services and have made payments in advance for Services that have not been provided, then we will refund these amounts to you within 14 days from the date on which you informed us of the decision to cancel the Contract. If you have requested that we begin provision of the Services within the cancellation period set out above, then your right to cancel the Contract without incurring any charge or liability will expire once we have completed the provision of the Services.

If you cancel the Contract once we have begun to provide the Services, you will be liable for all costs reasonably incurred by us in providing the Services up to the point at which you inform us of your decision to cancel the Contract. You can cancel the Contract within the 14 day period referred to above by a clear statement to that effect to us which may be sent by post or by email (to the addresses below). We will endeavour to refund any money received from you using the same method originally used by you to pay for the Service.

Refund Policy for Business Customers booking online:

Details of our policy for refunds for Business clients are contained within our terms and conditions of hire that can be found here